Privacy Policy

1. Overview

This Privacy Policy explains how Herm's Couriers collects, uses, stores, shares, and protects information when you use our mobile application, website, customer portal, warehouse services, delivery services, customer-support tools, and related courier services.

By registering for an account or using our services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Account information: Your name, email address, telephone number, customer account number, mailbox or suite number, password, branch, delivery address, and profile information.
• Package and shipment information: Tracking numbers, supplier tracking numbers, package descriptions, package weight, merchant or seller information, courier details, shipment status, customs information, warehouse records, delivery instructions, and shipment history.
• Invoice and payment information: Invoice numbers, outstanding balances, storage fees, payment status, payment dates, transaction references, receipts, billing records, reward balances, and referral balances.
• Payment-card information: Payments may be processed by third-party payment providers. Herm's Couriers does not normally store complete debit-card or credit-card numbers on its own systems.
• Support information: Support-ticket details, complaints, messages, uploaded receipts, invoices, photographs, documents, and communications between customers and staff.
• Delivery confirmation information: Customer signatures, delivery photographs, the number of packages received, the confirmation date and time, package or invoice references, IP addresses, and device information where applicable.
• Device and usage information: Device type, operating system, browser type, application version, push-notification token, IP address, error logs, crash information, login records, and general activity within the application or customer portal.

3. How We Use Your Information

We may use your information to:

• Create, verify, and manage your customer account.
• Provide you with a United States shipping address, mailbox number, or customer account number.
• Receive, identify, process, consolidate, transport, clear, track, and deliver packages.
• Match packages with the correct customer account or mailbox.
• Prepare invoices, calculate applicable charges, process payments, and maintain financial records.
• Send package, invoice, customs, payment, delivery, support-ticket, and account notifications.
• Respond to enquiries, complaints, requests, and customer-support matters.
• Maintain proof-of-delivery records, including signatures and delivery confirmations where applicable.
• Detect and prevent fraud, misuse, duplicate shipments, unauthorized access, and other suspicious activity.
• Improve the performance, security, reliability, and customer experience of our services.
• Meet accounting, customs, tax, insurance, regulatory, and legal obligations.

4. Email, SMS, WhatsApp and Push Notifications

We may communicate with you by email, SMS, telephone, WhatsApp, or push notification regarding your account, packages, invoices, payments, shipment status, customs matters, deliveries, support tickets, promotions, service updates, and important operational notices.

Push notifications may be disabled through your device settings. However, some transactional or service-related communications may still be necessary to provide the courier services you requested.

5. How We Share Information

We may share information only where reasonably necessary to operate our services, including with:

• Warehouse, freight, courier, delivery, and logistics partners.
• Customs brokers, customs authorities, government agencies, and regulatory bodies.
• Payment processors, banks, and financial-service providers.
• Email, SMS, WhatsApp, notification, cloud-hosting, analytics, cybersecurity, and technical-service providers.
• Auditors, accountants, insurers, professional advisers, law enforcement agencies, courts, or legal authorities where required.
• A successor or purchaser in connection with a merger, acquisition, restructuring, or sale of all or part of the business.

We do not sell or rent your personal information to third parties.

6. Uploaded Files and Documents

When you upload receipts, invoices, package photographs, signatures, identity documents, customs documents, or other supporting files, those files may be used to process your package, invoice, payment, support ticket, customs request, delivery confirmation, or customer service enquiry.

You should only upload information that is relevant and necessary for the service being requested.

7. Data Security

Herm's Couriers uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include access controls, password protection, secure connections, server monitoring, backups, restricted staff permissions, and security logging.

No website, mobile application, network, transmission method, or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain package and delivery histories, keep business and financial records, resolve disputes, prevent fraud, enforce agreements, and satisfy legal, accounting, customs, tax, insurance, and regulatory requirements.

The retention period may vary according to the type of information and the reason it was collected.

9. Your Choices and Rights

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information held about you.

Before responding to a request, we may require information to verify your identity and protect your account.

Some information may not be deleted immediately where it must be retained for legal, customs, accounting, security, fraud-prevention, operational, or dispute-resolution purposes.

10. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account. You should use a strong password and notify Herm's Couriers promptly if you believe your account has been accessed without authorization.

11. Children

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information directly from children under 13.

12. Third-Party Links and Services

Our website or mobile application may contain links to third-party websites, stores, maps, social-media platforms, payment pages, or other services.

The privacy and security practices of those third parties are governed by their own policies. Herm's Couriers is not responsible for the privacy practices of third-party websites or services.

13. International Processing

Because courier and freight-forwarding services may involve operations in Jamaica, the United States, or other countries, information may be processed or stored in countries outside the country in which you live.

Where applicable, we take reasonable steps to ensure that information is handled consistently with this Privacy Policy and applicable legal requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

The revised version will be published on this page with an updated effective date.

15. Contact Us